Telecom Services

Managed Services (Active &Passive)

Shilpi specializes in Active & Passive Managed Services. These include-

Active Managed Services

In this segment, Shilpi carries out field O&M for active components including:

  • Alarm Surveillance at NOC
  • Generation of Trouble ticket
  • Assigning TT to Field Technicians
  • Attending fault at site
  • Reporting back the closure
  • Preventive Maintenance including routine checks
  • Support in ongoing rollouts
  • Taking over resources from customer
  • Adherence and signing off SLA and KPIs
  • Preparing Performance reports as per customer requirements
  • Spares parts management including storage and distribution
  • Alarm Surveillance at NOC
  • Generation of Trouble ticket
  • Assigning TT to Field Technicians
  • Attending fault at site
  • Reporting back the closure
  • Preparing Performance reports as per customer requirements
  • Preventive Maintenance including routine checks
  • Spares parts management including storage and distribution
  • Support in ongoing rollouts
  • Taking over resources from customer
  • Adherence and signing off SLA and KPIs
Passive Managed Services

Shilpi offers Passive O&M for site Infrastructure which includes-

  • Routing Passive O&M including maintain network hygiene
  • Handling passive elements through Warranty and Annual Maintenance Contracts
  • Self Managed AMC for all Infra items
  • Spares Parts procurement, storage, distribution and inventory management
  • Site Security on dedicated and patrolling basis
  • Site Security on dedicated and patrolling basis
  • Energy Management
  • Diesel Filling
  • EB Bills handling
  • Landlord Management
  • Basic House keeping
  • Alarms Management from NOC
Remote Monitoring Solution

Shilpi's Remote Monitoring Solution/Unit manages all the parameters of telecom cell site remotely. Its various benefit's include-

  • Enables remote monitoring, control & data collection for all distributed tower sites.
  • Minimizes dependency on manual field operations.

Our Remote Monitoring Solution has been designed to operate in harsh conditions at the telecom sites and is capable of sending information on the GPRS/SMS network to the Operation Centre. It helps maximize inventory efficiency, improve reporting and analytics and increases vendor accountability. It also helps in operational savings, increased availability of site and longer life of equipment through prompt feedback on condition and maintenance.